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Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


As a Fraud Specialist at Zopa, you will be responsible to managing and investigating complex fraud cases across all Zopa products. This role involved a keen eye for detail, the gathering of key evidence to support a claim or investigation and will require you to have an inquisitive nature.   

This is a hybrid role – the team works in the office on Tuesdays and Thursdays.

Your working week will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will be required to work one day of the weekend every other week, remotely. If you work a day at the weekend, you will receive a day off during the week.



<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div><span style="font-size:16px">As a Fraud Specialist at Zopa, you will be responsible to managing and investigating complex fraud cases across all Zopa products. This role involved a keen eye for detail, the gathering of key evidence to support a claim or investigation and will require you to have an inquisitive nature.   </span></div><div><br /></div><div><span style="font-size:16px">This is a hybrid role – the team works in the office on Tuesdays and Thursdays.</span></div><div><br /></div><div><span style="font-size:16px">Your working week will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will be required to work one day of the weekend every other week, remotely. If you work a day at the weekend, you will receive a day off during the week.</span></div><div><br /></div>

<li>Handle all aspects of the investigations process in accordance with procedural requirements across all Zopa products, ensuring that they are documented and concise, including identity fraud claims, application fraud and account takeovers.  </li><li>Conduct thorough investigation into customer fraud claims. This includes, reviewing the fraud claim/suspicion, gathering all relevant evidence, reaching the right outcome.  </li><li>Maintain clear and consistent communication with customers throughout the investigations process. This includes, informing the customer of the status of their case, managing their expectations.   </li><li>Reporting to CIFAS and liaising with other financial institutions/law enforcement agencies where applicable.   </li><li>Assist seniors and team leaders where required.  </li><li>To offer guidance, support and training to associates across Zopa with fraud related queries and providing feedback to support and improve the fraud referrals process.   </li><li>Investigate Authorised Push Payment (APP) fraud claims, ensuring thorough review and documentation of each case, and liaising with relevant parties to resolve the issue.  </li>

<li>Proven experience of working in fraud detection role with a financial institution. </li><li>Previous experience and knowledge of working in a fraud investigations role. </li><li>Knowledge of Fraud and AML laws and regulations. </li><li>High level of attention to detail with regard to document examination, investigations and remaining confidential at all times and act with integrity. </li><li>Excellent communication and customer service skills. </li><li>Adaptable in a fast-paced quick changing environment. </li><li>A  team player that acts with integrity and treats our customers and associates with respect. </li><li><b>Bonus points for:</b> </li><li>Previous  experience using Salesforce. </li><li>Understanding  of who Cifas are and how to use them. </li><li>Have  knowledge of new rules, regulations and reputational risks to further improve the fraud investigation’s processes. </li>

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


The Team  

The Analytics Engineering team is a key part of the broader Data Team within the Technology division. We’re growing and excited to welcome a new Analytics Engineer to join us! Our mission is to transform data into actionable insights, empowering analytics, product, finance, and risk teams to extract the value and information they need. 

The Role  

At Zopa, we’re committed to leverage data to make smarter decisions for our customers. As an Analytics Engineer, you’ll dive into your domain, build a deep understanding of the data, and create high-quality data products. These products will be well-structured, reliable, and incorporate robust controls and quality checks using our selected tools.  

In line with Zopa’s strong focus on autonomy and empowerment, you’ll take ownership of the daily operation of our data marts. This includes resolving issues, escalating when necessary, and ensuring smooth operations. Beyond technical responsibilities, you’ll collaborate closely with stakeholders to share your data knowledge and expertise. Additionally, you’ll support the team by conducting code reviews and validating data, ensuring our work meets the highest standards.  

This role offers a dynamic environment where you can make a real impact while contributing to a culture of excellence and collaboration. 


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div><b>The Team  </b></div><div><br /></div><div>The Analytics Engineering team is a key part of the broader Data Team within the Technology division. We’re growing and excited to welcome a new Analytics Engineer to join us! Our mission is to transform data into actionable insights, empowering analytics, product, finance, and risk teams to extract the value and information they need. </div><div><br /></div><div><b>The Role  </b></div><div><br /></div><div>At Zopa, we’re committed to leverage data to make smarter decisions for our customers. As an Analytics Engineer, you’ll dive into your domain, build a deep understanding of the data, and create high-quality data products. These products will be well-structured, reliable, and incorporate robust controls and quality checks using our selected tools.  </div><div><br /></div><div>In line with Zopa’s strong focus on autonomy and empowerment, you’ll take ownership of the daily operation of our data marts. This includes resolving issues, escalating when necessary, and ensuring smooth operations. Beyond technical responsibilities, you’ll collaborate closely with stakeholders to share your data knowledge and expertise. Additionally, you’ll support the team by conducting code reviews and validating data, ensuring our work meets the highest standards.  </div><div><br /></div><div>This role offers a dynamic environment where you can make a real impact while contributing to a culture of excellence and collaboration. </div>

<li>Design and maintain ETL/ELT pipelines to transform raw data into actionable insights </li><li>Build and optimize data models for scalability and performance in tools like dbt </li><li>Collaborate with analysts and product teams to deliver reliable datasets for reporting and analysis </li><li>Monitor and improve data quality using validation frameworks. Proactively identify data issues and offer practical solutions </li><li>Document workflows, models, and data standards to ensure alignment across teams </li>

<li>Experience in a similar analytics engineering role</li><li>Strong SQL skills and experience with data warehouses (e.g., Redshift, Snowflake, BigQuery) </li><li>Proficiency with dbt or similar data transformation tools </li><li>Experience with BI tools (e.g., Tableau, Looker) for creating reports and dashboards </li><li>Knowledge of data governance and best practices for data security </li><li>Clear and concise communication skills to explain complex technical concepts to non-technical stakeholders </li><li>Analytical mindset with attention to detail and curiosity to find the edge cases in data that might impact its use </li><li>Excellent problem-solving skills </li><li>Embraces new technologies and stays updated with the latest trends and tools in data analytics and engineering </li>

<li>Experience with Python or Airflow  </li><li>Experience in CI/CD pipelines for data engineering workflows </li>

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


The First Line of Defence (1LOD) Risk Function is responsible for managing risks across the organisation, working closely with cross-business stakeholders and adopting the bank’s risk framework to embed effective and efficient risk management into everything we do.

We are looking for a Risk Manager to partner with our Customer Operations and People teams to identify, assess, and manage operational risks. This is an exciting opportunity for a risk professional motivated by driving change and contributing to responsible growth and a truly customer-centric experience.


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div>The First Line of Defence (1LOD) Risk Function is responsible for managing risks across the organisation, working closely with cross-business stakeholders and adopting the bank’s risk framework to embed effective and efficient risk management into everything we do.</div><div><br /></div><div>We are looking for a <b>Risk Manager</b> to partner with our <b>Customer Operations and People</b> teams to identify, assess, and manage operational risks. This is an exciting opportunity for a risk professional motivated by driving change and contributing to responsible growth and a truly customer-centric experience.</div>

<li>Reporting into the <b>Senior Risk Manager, Operations</b>, you will collaborate with stakeholders across the three lines of defence to ensure Zopa operates within risk appetite through the application of appropriate mitigating controls.</li><li>Identify areas of risk and demonstrate strong knowledge of operational risks and controls.</li><li>Lead the definition of risk solutions that are smart, proportionate, sustainable (e.g., favouring automated controls over manual interventions), and considered (addressing root causes rather than just immediate fixes).</li><li>Manage interdependencies to support the timely, high-quality delivery of agreed solutions and change initiatives.</li><li>Ensure management information (MI) and reporting are delivered on time, enabling stakeholders to make informed, risk-based decisions.</li><li>Take a proactive approach to supporting change management initiatives within the Operations area and work with the business to identify material risks early.</li><li>Manage risk events pragmatically and proportionately, engaging the right stakeholders at the right time and probing for information when necessary.</li>

<li>You are an experienced risk professional with a strong understanding of the retail banking environment and a passion for supporting teams to deliver strong customer outcomes.</li><li>You have a proven track record of managing operational risk (ideally in the first line) within consultancy, fintech, or the broader financial services sector.</li><li>You have good awareness of the regulatory framework in which Zopa operates.</li><li>You take a proactive approach to partnering with stakeholders to identify risk areas, support change initiatives, and continuously improve risk-based practices.</li><li>You are technical, outcome-oriented, and able to apply the risk framework to propose optimal outcomes for customers and the bank.</li><li>You are a strong communicator who can articulate issues clearly, flagging trade-offs and solutions to gain stakeholder buy-in.</li><li>You are passionate about improving the risk environment and enhancing ways of working across the teams you support.</li><li>You act as a source of knowledge and a key point of contact for business colleagues, including second line risk and first line counterparts.</li><li>You guide first-line teams in conducting comprehensive risk assessments and promoting a risk-aware culture across the business.</li>

<li>Practical experience working in a financial services customer operations function.</li><li>Experience with change projects involving automated and tech-enabled solutions.</li>

Operational Risk Manager (Customer Ops & People)

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


At Zopa, analysts are the people that inspire ideas and strategies to drive our business forward and make our products better for customers.

Our analysts are a mix of creative problem solvers and number whizzes with a passion for translating numbers into business opportunities and delivering insights to drive decision-making. They're also strong communicators with the ability to story-tell with data to both technical and non-technical stakeholders alike.  

Our analysts are deeply embedded into the business and will interact with individuals at all levels of the business from Managers to our leadership team. 

We are currently looking for a Product Analyst to join our growing team. Your role is to be the key person generating the insight that helps us to develop exciting new products as well as improve, and, scale our existing products!  


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div><span style="font-size:16px">At Zopa, analysts are the people that </span><b style="font-size:16px">inspire ideas</b><span style="font-size:16px"> and </span><b style="font-size:16px">strategies</b><span style="font-size:16px"> to drive our business forward and make our products better for customers.</span></div><div><br /></div><div><span style="font-size:16px">Our analysts are a mix of </span><b style="font-size:16px">creative problem solvers </b><span style="font-size:16px">and</span><b style="font-size:16px"> number whizzes</b><span style="font-size:16px"> with a passion for </span><b style="font-size:16px">translating numbers</b><span style="font-size:16px"> into business opportunities and </span><b style="font-size:16px">delivering insights</b><span style="font-size:16px"> to drive decision-making. They're also </span><b style="font-size:16px">strong communicators</b><span style="font-size:16px"> with the ability to </span><b style="font-size:16px">story-tell</b><span style="font-size:16px"> with data to both technical and non-technical stakeholders alike.  </span></div><div><br /></div><div><span style="font-size:16px">Our analysts are </span><b style="font-size:16px">deeply embedded</b><span style="font-size:16px"> into the business and will interact with individuals at all levels of the business from Managers to our leadership team. </span></div><div><br /></div><div><span style="font-size:16px">We are currently looking for a</span><b style="font-size:16px"> Product Analyst </b><span style="font-size:16px">to join our growing team. Your role is to be the key person generating the insight that helps us to develop exciting new products as well as improve, and, scale our existing products!  </span></div>

<li>Generating key insight from our vast data warehouse and helping our product managers drive product development. </li><li>Pairing with product managers to define how we will measure success of new features, including designing and implementing A:B tests in live customer journeys.</li><li>Modelling and forecasting the impact of changes that you are driving. </li><li>Taking on ownership of analytical projects and identifying new and exciting opportunities through your analysis. </li><li>Monitoring key metrics to understand how the product is performing to and presenting this to product managers and senior stakeholders regularly. </li><li>Working collaboratively with product managers, software engineers, designers and our credit/commercial analysts to get to the best solution. </li>

<li>Experience working in a data-led, fast paced environment (e.g. consulting, banking, start-up)  would be an advantage.</li><li>You have experience working in cross-functional teams with many skillsets coming together to make amazing products – or a demonstrable aptitude.</li><li>You have a quantitative background, and you are a natural at turning data into insight to make decisions. Ideally with a background in SQL (or related language) - or you are ready to learn it fast! </li><li>You have some experience in using Tableau or other BI tools, e.g. Looker, Power BI.</li><li>You take ownership and are a self-starter – you know when to ask for support and you’re not shy about doing so.</li><li>You enjoy working closely with stakeholders; you are eager to both understand their needs and also to act as a thought partner and offer guidance and expertise.  </li><li>You’re always on the lookout for new learning opportunities and strive to be on the cutting edge.   </li>

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


We're looking for two fantastic Senior BI Analyst to join our growing cross-product team! 

Our centralised team empower Zopa with data-driven insights that enable decision-making across different areas of the business, such as product, risk and operations. They are passionate about continuous learning and innovation, ensuring we stay at the forefront of best practices in data analysis and business intelligence.​

Their mission is to provide seamless data access across the organisation and create automation wherever there is opportunity, while increasing rigour, trust and consistency on key deliverables. They work closely with stakeholders across the business to bring a cross-product perspective.

The team of four are currently driving key projects in Zopa that provide a broad overview of key metrics across different products and credit risk areas, supplementing these with top analytical tools that allow for a deep-dive. Our tech stack includes some of the best in the industry, SQL (currently on Amazon Redshift), dbt, Tableau and Python.


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div><b style="font-size:12pt">We're looking for two fantastic Senior BI Analyst to join our growing cross-product team! </b></div><div><br /></div><div><span style="font-size:12pt">Our centralised team empower Zopa with data-driven insights that enable decision-making across different areas of the business, such as </span><b style="font-size:12pt">product, risk and operations</b><span style="font-size:12pt">. They are passionate about </span><b style="font-size:12pt">continuous learning </b><span style="font-size:12pt">and </span><b style="font-size:12pt">innovation</b><span style="font-size:12pt">, ensuring we stay at the forefront of best practices in data analysis and business intelligence.​</span></div><div><br /></div><div><span style="font-size:12pt">Their mission is to provide </span><b style="font-size:12pt">seamless data access</b><span style="font-size:12pt"> across the organisation and </span><b style="font-size:12pt">create automation</b><span style="font-size:12pt"> wherever there is opportunity, while increasing rigour, trust and consistency on key deliverables. They work closely with stakeholders across the business to bring a </span><b style="font-size:12pt">cross-product perspective</b><span style="font-size:12pt">.</span></div><div><br /></div><div><span style="font-size:12pt">The team of four are currently driving key projects in Zopa that provide a broad overview of key metrics across different products and credit risk areas, supplementing these with top analytical tools that allow for a deep-dive. </span><b style="font-size:12pt">Our tech stack includes some of the best in the industry, SQL (currently on Amazon Redshift), dbt, Tableau and Python.</b></div>

<li>Play a key role in building, optimising and innovating existing processes, <b>setting the standard for MI and data manipulation across the business. </b></li><li>Work closely with stakeholders at all levels across <b>product</b>, <b>credit strategy</b> and <b>operations</b> including the senior leadership team to understand their data needs and deliver the best data solution to address them using tools such as SQL, dbt (opportunity to learn this, if you haven't already!), Python and Tableau.​</li><li><b>Collaborate with the wider analytics community across the business</b>, such as product analytics and credit strategy, to deliver data outputs that are rigorous, trustable, repeatable and automated (when possible). ​</li><li><b>Optimise and improve existing processes</b> around different parts of the business such as operations, credit risk and product.​</li><li>Contribute to maintaining and improving our data marts and metrics to allow smoother self-serve across the company.​</li><li><b>Opportunity to develop your coaching and mentoring skills</b> through supporting and elevating the teams coding standards and ways of working.</li><li>Own the accurate, efficient and timely production of key regulatory reports.</li>

<li>You are fluent in SQL and/or in another programming language such as Python.​</li><li>You have experience in using Tableau or other BI tools, e.g. Looker, Power BI. </li><li>You have hands-on experience in data preparation and/or are keen to develop these skills. </li><li>You have a strong curiosity about the high level strategic and commercial drivers of the business and can translate this understanding into actionable data outputs that inform and enhance decisions across various functions.​</li><li>You want to work in an organization where you’ll have a broad role. Unlike many traditional banks, there is scope for you to be involved in many different projects in different areas of the business.​</li><li>You have good attention to detail and feel comfortable going through complicated data structures ensuring the generated results are accurate.  </li><li>You're a strong conceptual thinker and you can draw insights from data and turn them into actionable recommendations.​</li><li>Excellent oral and written communication skills with ability to translate insight into a coherent story that drives action.</li>

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


The First Line of Defence (1LOD) Risk Function is responsible for managing risks across the organisation, working closely with cross-business stakeholders and adopting the bank’s risk framework to embed effective and efficient risk management into everything we do.
 
We are looking for a Senior Manager on a 12 month FTC to partner with our Chief Operating Officer to assess and manage operational risks. This role is an exciting opportunity for an operational risk specialist who is motivated by driving change, leading teams, and contributing to responsible growth and a truly customer-centric experience.


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div><b style="font-size:11pt">The First Line of Defence (1LOD) Risk Function</b><span style="font-size:11pt"> is responsible for managing risks across the organisation, working closely with cross-business stakeholders and adopting the bank’s risk framework to embed effective and efficient risk management into everything we do.</span></div><div><span style="font-size:11pt"> </span></div><div><span style="font-size:11pt">We are looking for a </span><b style="font-size:11pt">Senior Manager on a 12 month FTC</b><span style="font-size:11pt"> to partner with our </span><b style="font-size:11pt">Chief Operating Officer</b><span style="font-size:11pt"> to assess and manage operational risks. This role is an exciting opportunity for an operational risk specialist who is motivated by driving change, leading teams, and contributing to responsible growth and a truly customer-centric experience.</span></div>

<li>You’ll report into the <b>Senior Director of First Line Risk and Compliance</b> and collaborate with stakeholders across the three lines of defence to ensure Zopa operates within risk appetite through the application of effective mitigating controls.</li><li>Lead a small team of risk professionals supporting <b>Customer Operations</b> and our <b>People function</b>.</li><li>Identify areas of risk and demonstrate strong knowledge of operational risks and controls, including control design and testing.</li><li>Lead the development of smart, proportionate, sustainable (e.g., automated controls over manual interventions), and considered risk solutions that address root causes rather than just immediate issues.</li><li>Manage risk events pragmatically and proportionately to minimise impact to customers and the business.</li><li>Manage interdependencies to support the timely and high-quality delivery of greed solutions and change initiatives.</li><li>Ensure management information (MI) and reporting is delivered promptly to enable informed, risk-based decisions by accountable individuals.</li>

<li>You are an experienced risk leader with a strong understanding of the retail banking environment and customer operations functions, and you are passionate about delivering positive customer outcomes.</li><li>You have a proven track record of managing operational risk (ideally in the first line) within consultancy, fintech, or financial services.</li><li>You have good awareness of the regulatory framework in which Zopa operates.</li><li>You take a strong business partnering approach, helping stakeholders identify areas of risk, supporting change initiatives, and seeking opportunities to enhance risk-based practices.</li><li>You are hands-on, keen to engage with the details of your partnered areas to fully support their risk management needs.</li><li>You are technical, outcome-oriented, and able to apply the risk framework to propose proportionate, customer- and business-focused solutions.</li><li>You are a clear communicator, able to articulate issues, highlight trade-offs, and gain buy-in for your proposals.</li><li>You are passionate about continuously improving the risk environment and ways of working across supported teams.</li><li>You act as a trusted source of knowledge and point of contact for colleagues across the business, including second line risk and first line counterparts.</li><li>You guide first-line teams in conducting comprehensive risk assessments and foster a strong risk-aware culture across the organisation.</li>

<li>Practical experience working in customer operations.</li><li>Experience with change projects involving automated and technology-led solutions.</li>

1st Line Senior Risk Manager - 12 Month FTC

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


We're looking for a Data Privacy Manager to champion GDPR at Zopa. 
 
As manager of the Data Privacy Team, you will be responsible for managing Zopa’s data privacy requirements, building strong collaborative relationships across the business to ensure effective management of our data protection risks. 


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div><span style="font-size:10.5pt">We're looking for a Data Privacy Manager to champion GDPR at Zopa. </span></div><div><span style="font-size:10.5pt"> </span></div><div><span style="font-size:10.5pt">As manager of the Data Privacy Team, you will be responsible for managing Zopa’s data privacy requirements, building strong collaborative relationships across the business to ensure effective management of our data protection risks. </span></div>

<li>Managing the day-to-day workings of the Data Privacy Team – dealing with data protection queries, informing and advising the business in conjunction with the Head of Data Governance about its obligations to comply with data protection law </li><li>Championing the Data Protection by design approach </li><li>Supporting the Zopa DPO when necessary, with complaints handling and internal controls reporting </li><li>Assessing and conducting Data Protection Impact Assessments (DPIAs) and advise on instances of high-risk processing activities </li><li>Collaborate with all relevant teams to ensure all request for an individual data privacy rights( e.g. DSARs) are resolved in a timely manner in compliance with data protection laws </li><li>Ensure risk events are managed and processed effectively by advising the relevant teams on appropriate actions.  </li><li>Monitoring Zopa’s compliance with data protection law by the continued training of our employees. Ensure instances which require awareness-raising are dealt with on a pro-active basis.  </li><li>On a periodic basis, work with the relevant teams to undertake reviews of our Data Retention values and our Records of Processing Activities (ROPA) to ensure they remain valid and current </li><li>Ensure our personal and sensitive data is managed effectively and in line with GDPR </li><li>Engage with the relevant Zopa teams during the onboarding process of third-party vendors to ensure all aspects of data protection law are applied </li><li>Assist with review of Data Protection training  </li><li>Assisting with the supplier’s data privacy questionnaires assessment  </li>

<li>Strong background with day-to-day data privacy issues and data protection laws with in-depth knowledge of GDPR and DPA regulations.  </li><li>Ability to work autonomously with sound judgement </li><li>You will be an effective relationship builder with strong stakeholder management experience across multiple disciplines </li><li>Strong ability to translate regulatory requirements into easily understandable terms </li>

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

The Role:

Zopa are looking for a highly motivated, people driven Customer Service Team Leader to support the growth of our Current Account product and other key initiatives. You will be customer centric, possess strong communication and leadership skills whilst able to show an agile style to work and ability to think on your feet.

As a Customer Service Team Leader at Zopa, you will be responsible for the management, organisation, and co-ordination of the day-to-day work of a team of agents to deliver the highest standards of service to our customers. Because customers are so central to our business, we have a strong track record of progressing high performing operations agents within the business – either to ops career paths or to other functions, so it is imperative that you are passionate about people and their development to support individuals reach their personal career aspirations.

With the growth of our product range, particularly our current account offering, this role will be heavily focussed on supporting the team to deliver results against some key business objectives. You will ensure you have adequate oversight of team performance and act on any insight that can help improve how we do things with a continuous improvement mindset. You’ll work closely with our current account product team to ensure we’re building a great product and acting as a voice for customers and your team, whilst ensuring product led initiatives land well within your team.

You will work 5 days out of 7, totalling 37.5 hours per week. The working pattern will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will work one weekend a month, 9 am – 5:30 pm.

This is a hybrid role. The team works in the office on Tuesdays and Thursdays.


<div><b style="font-size:16px">Our Story</b></div><div><b style="font-size:16px"> </b></div><div><b style="font-size:16px">Hello there. We’re Zopa.</b></div><div><span style="font-size:16px"> </span></div><div><span style="font-size:16px">We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at </span><a href="http://zopa.com/" style="font-size:16px" class="postings-link">Zopa.com</a><span style="font-size:16px">! </span></div><div><br /></div><div><span style="font-size:16px">We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </span></div><div><br /></div><div><span style="font-size:16px">If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife</span></div><div><br /></div><div><b style="font-size:16px">The Role:</b></div><div><br /></div><div><span style="font-size:16px">Zopa are looking for a highly motivated, people driven Customer Service Team Leader to support the growth of our Current Account product and other key initiatives. You will be customer centric, possess strong communication and leadership skills whilst able to show an agile style to work and ability to think on your feet.</span></div><div><br /></div><div><span style="font-size:16px">As a Customer Service Team Leader at Zopa, you will be responsible for the management, organisation, and co-ordination of the day-to-day work of a team of agents to deliver the highest standards of service to our customers. Because customers are so central to our business, we have a strong track record of progressing high performing operations agents within the business – either to ops career paths or to other functions, so it is imperative that you are passionate about people and their development to support individuals reach their personal career aspirations.</span></div><div><br /></div><div><span style="font-size:16px">With the growth of our product range, particularly our current account offering, this role will be heavily focussed on supporting the team to deliver results against some key business objectives. You will ensure you have adequate oversight of team performance and act on any insight that can help improve how we do things with a continuous improvement mindset. You’ll work closely with our current account product team to ensure we’re building a great product and acting as a voice for customers and your team, whilst ensuring product led initiatives land well within your team.</span></div><div><br /></div><div><span style="font-size:16px">You will work 5 days out of 7, totalling 37.5 hours per week. The working pattern will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will work one weekend a month, 9 am – 5:30 pm.</span></div><div><br /></div><div><span style="font-size:16px">This is a hybrid role. The team works in the office on Tuesdays and Thursdays.</span></div>

<li>Real time management of department resources to ensure internal compliance and quality KPIs are met</li><li>Close collaboration with our WFM and planning team to appropriately respond to service level variations to match staff to demand and maximise service availability</li><li>Ensure that customer and stakeholder enquiries are dealt with to Zopa set standards</li><li>Create a collaborative and customer centric culture through your team in line with company values</li><li>Monitor and drive individual and team performance through structured 1:1s, feedback cycles, coaching methods and clear performance goal setting</li><li>Prepare updates for your line manager on performance against KPIs and action plans where necessary</li><li>Review and utilise data to make informed decisions and drive continuous improvement of your department</li><li>Liaise closely with product teams, providing feedback and delivering updates to your team about new features and updates.</li>

<li>You have operational experience in a customer focussed environment with team leadership experience </li><li>You have a working knowledge of the FCA and its guidance to regulated firms</li><li>You have experience working with a current account product, preferably for a digitally focussed bank in a FinTech environment</li><li>You can display demonstratable workflow management experience</li><li>You possess outstanding attention to detail, with strong ethic of personal responsibility</li><li>You are an excellent problem solver and have an ability to think creatively</li><li>You have excellent verbal and written communication skills as well as proficiency in Microsoft Word and Excel</li><li>You’re able to operate with a strong sense of urgency to deliver results</li><li>You display a strong awareness of risk and the importance of controls and escalation</li><li>You show terrific prioritisation skills to manage high process volume in parallel with projects</li>

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


We’re looking for a Senior Procurement Associate to join our growing and dynamic team here at Zopa.  You'll get involved with numerous aspects of Procurement, including managing tenders, building relationships with third parties, and engaging with internal stakeholders.  We have a procurement tool we use to manage the supplier contracts and due diligence, which is a core part of what you’ll be getting involved with.   
 
Ideally, we’re looking for someone who has Procurement experience working in a regulated industry, but this is not essential.  What we’re really looking for is someone with a growth mindset, who thrives from working in a fast-paced environment, and is willing to learn and grow as the team develops.   
 
As a central function we work across all the business areas, liaising with stakeholders to understand their needs and best support their Procurement requirements.  We have a number of projects running in parallel, and we need someone who can hold the business and suppliers to account to ensure timely delivery of objectives. 
 
Ultimately, we want to welcome someone to the team who has a great base in Procurement practices, is hard working and has the drive and curiosity to learn about the intricacies of Zopa as a fast-paced FinTech scale-up. 


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div><span style="font-size:10.5pt">We’re looking for a Senior Procurement Associate to join our growing and dynamic team here at Zopa.  You'll get involved with numerous aspects of Procurement, including managing tenders, building relationships with third parties, and engaging with internal stakeholders.  We have a procurement tool we use to manage the supplier contracts and due diligence, which is a core part of what you’ll be getting involved with.   </span></div><div><span style="font-size:10.5pt"> </span></div><div><span style="font-size:10.5pt">Ideally, we’re looking for someone who has Procurement experience working in a regulated industry, but this is not essential.  What we’re really looking for is someone with a growth mindset, who thrives from working in a fast-paced environment, and is willing to learn and grow as the team develops.   </span></div><div><span style="font-size:10.5pt"> </span></div><div><span style="font-size:10.5pt">As a central function we work across all the business areas, liaising with stakeholders to understand their needs and best support their Procurement requirements.  We have a number of projects running in parallel, and we need someone who can hold the business and suppliers to account to ensure timely delivery of objectives. </span></div><div><span style="font-size:10.5pt"> </span></div><div><span style="font-size:10.5pt">Ultimately, we want to welcome someone to the team who has a great base in Procurement practices, is hard working and has the drive and curiosity to learn about the intricacies of Zopa as a fast-paced FinTech scale-up. </span></div>

<li>Running smaller tenders, and supporting the wider team for larger critical tenders </li><li>Liaising with internal stakeholders and suppliers to drive improvements </li><li>Helping with strategic implementation projects within the business to realise efficiencies </li><li>Supporting senior internal stakeholders in the execution of supplier management policies and procedures </li><li>Engaging with internal stakeholders and external suppliers in the identification and execution of cost efficiency improvements </li><li>Creating regular MI for the key business stakeholders  </li>

<li>You have a growth mindset, and a drive to be curious, ask questions and learn </li><li>You have great communication skills to be able to liaise with business stakeholders, holding them to account and working collaboratively to achieve strategic objectives. </li><li>You have strong problem-solving and analytical skills, and a willingness to learn. We move fast... you’ll be nimble, with the ability to prioritise, and meet deadlines whilst working accurately with attention to detail. </li><li>It would be useful to have worked in Financial Services, as you’ll have knowledge and familiarity with the PRA Outsourcing &amp; TPRM requirements, EBA Outsourcing Guidelines and/ or FCA SYSC8.  However, this is not essential providing you are willing to quickly pick up these frameworks and understand their importance </li>

<li>Running procurement tenders </li><li>SRM experience </li><li>Project management experience </li><li>Process implementation </li><li>Proficient in Microsoft PPT and Excel </li>

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


We're looking for a Director of Financial Reporting to work closely with the Group Finance Director and oversee all aspects of financial control, reporting, tax, technical accounting, and accounts payable. This role leads a large team and manages key relationships with external auditors and the Board Audit Committee. 


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div><span style="font-size:10.5pt">We're looking for a Director of Financial Reporting to work closely with the Group Finance Director and oversee all aspects of financial control, reporting, tax, technical accounting, and accounts payable. This role leads a large team and manages key relationships with external auditors and the Board Audit Committee. </span></div>

<li>Lead the strategy and operations for Financial Control &amp; Reporting. </li><li>Oversee financial, statutory, corporate, and ESG reporting, tax, and technical accounting. </li><li>Ensure accurate and timely month-end, quarter-end, and year-end closes. </li><li>Optimise legal entity and tax structures, ensuring full regulatory compliance. </li><li>Manage risk and internal controls over financial reporting (ICFR). </li><li>Advise on financial matters, support budgeting, forecasting, and financial planning. </li><li>Represent Finance in governance forums including IFRS 9, ESG Steering, and Disclosures Committee. </li><li>Manage the Audit Committee relationship and support external reporting as a public interest entity. </li><li>Drive automation, scalability, and readiness for IPO and public reporting. </li><li>Lead external auditor and advisor relationships, supporting CFO where needed. </li><li>Develop and lead the finance team, fostering growth and best practice. </li><li>Liaise across departments (e.g., Treasury, Risk) and stay current with industry developments. </li><li>Deputise for the Group Finance Director as required. </li>

<li>Qualified accountant (ACCA, CIMA, etc.) demonstratable experience, particularly in a senior role. </li><li>Deep knowledge of accounting standards, financial regulation, and tax. </li><li>Solid understanding of retail banking and broader financial services. </li><li>Strong analytical skills and the ability to communicate complex issues clearly. </li><li>Proven leader with the gravitas to engage senior stakeholders and the Board. </li><li>Independent thinker with excellent teamwork and communication skills. </li>

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

Job role:

We are seeking a detail-oriented and highly motivated Transaction Monitoring Agent to join our Financial Crime Operations team. The successful candidate will be responsible for monitoring and analysing financial transactions to detect and prevent suspicious activity related to money laundering, fraud, and other financial crimes. 

This role requires a strong understanding of financial regulations, excellent analytical skills, and the ability to work effectively within a fast-paced, team-oriented environment. 

Working hours:

This is a hybrid role – the team works in the office on Tuesdays and Thursdays. 

Your working week will consist of 7.5-hour shifts between 8 am and 8 pm, Monday to Friday, and you will be required to work one day of the weekend every other week, remotely. If you work a day at the weekend, you will receive a day off during the week. 


<div><b style="font-size:16px">Our Story</b></div><div><b style="font-size:16px"> </b></div><div><b style="font-size:16px">Hello there. We’re Zopa.</b></div><div><span style="font-size:16px"> </span></div><div><span style="font-size:16px">We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at </span><a href="http://zopa.com/" style="font-size:16px" class="postings-link" rel="noopener noreferrer">Zopa.com</a><span style="font-size:16px">! </span></div><div><br /></div><div><span style="font-size:16px">We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </span></div><div><br /></div><div><span style="font-size:16px">If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife</span></div><div><br /></div><div><b style="font-size:16px">Job role:</b></div><div><br /></div><div><span style="font-size:16px">We are seeking a detail-oriented and highly motivated Transaction Monitoring Agent to join our Financial Crime Operations team. The successful candidate will be responsible for monitoring and analysing financial transactions to detect and prevent suspicious activity related to money laundering, fraud, and other financial crimes. </span></div><div><br /></div><div><span style="font-size:16px">This role requires a strong understanding of financial regulations, excellent analytical skills, and the ability to work effectively within a fast-paced, team-oriented environment. </span></div><div><br /></div><div><b style="font-size:16px">Working hours:</b></div><div><br /></div><div><span style="font-size:16px">This is a hybrid role – the team works in the office on Tuesdays and Thursdays. </span></div><div><br /></div><div><span style="font-size:16px">Your working week will consist of </span><a href="http://7.5-hour" style="font-size:16px" class="postings-link" rel="noopener noreferrer">7.5-hour</a><span style="font-size:16px"> shifts between 8 am and 8 pm, Monday to Friday, and you will be required to work one day of the weekend every other week, remotely. If you work a day at the weekend, you will receive a day off during the week. </span></div>

<li><b>Mule Alerts Investigation:</b> Investigate Mule alerts raised through transaction monitoring systems.</li><li><b>Transaction Monitoring:</b> Review and analyse customer transactions for suspicious activity, including money laundering, fraud, and terrorist financing.</li><li><b>Escalation:</b> Escalate suspicious transactions for further investigation, ensuring compliance with legal and regulatory obligations.</li><li><b>SAR Preparation:</b> Prepare, complete, and submit Suspicious Activity Reports (SARs) accurately and promptly.</li><li><b>Investigation Tracking:</b> Track the status of ongoing investigations and SAR filings, ensuring all are documented for audit purposes.</li><li><b>Audit Support:</b> Support internal and external audits related to suspicious activity investigations.</li><li><b>Reporting:</b> Prepare detailed investigation reports, outlining findings, actions, and recommendations.</li><li><b>Documentation:</b> Maintain accurate records of monitored transactions and investigations for regulatory reviews.</li><li><b>Regulatory Compliance:</b> Ensure compliance with UK regulations, including the FCA, POCA, and MLR.</li><li><b>Regulatory Updates:</b> Stay updated with changes in financial crime regulations and industry best practices.</li><li><b>Collaboration:</b> Collaborate with teams across Financial Crime Operations, Compliance, Risk, and Forensics to support fraud prevention efforts.</li><li><b>Customer Communication:</b> Handle phone-based customer interactions, providing support and ensuring high levels of customer service.</li>

<li>Previous experience in a financial crime, fraud, or transaction monitoring role within the banking or financial services industry .</li><li>Strong knowledge of UK financial crime regulations, including the Proceeds of Crime Act (POCA), the Money Laundering Regulations (MLR), and Financial Conduct Authority (FCA) guidelines.</li><li>Familiarity with transaction monitoring systems.</li><li>Strong analytical and investigative skills with keen attention to detail.</li><li>Excellent written and verbal communication skills to produce clear, concise reports and communicate with stakeholders.</li><li>Ability to work under pressure and manage competing priorities in a fast-paced environment.</li><li>Strong understanding of banking products and services, including payments, savings, and investment transactions.</li><li>Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and related tools.</li><li>Highly organised and methodical with the ability to handle complex investigations.</li><li>Strong decision-making ability and confidence in escalating issues when necessary.</li><li><b>Desirable:</b> ACAMS (Association of Certified Anti-Money Laundering Specialists) certification or equivalent ICA qualification, and experience in a similar role within a regulated UK financial institution.</li>

Financial Crime Specialist – Transaction Monitoring / SARs - Hybrid

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

The Role:

In late 2017, we offered our first secured Auto loan, and since then, we have built and improved the product. Zopa has built a team that is delivering fantastic growth. We’re looking an experienced Team Leader for our Auto Ops team to help continue the growth of our Auto offering for both our customers and partners.

As an Auto Ops Team Leader at Zopa, you'll play a vital role in ensuring the smooth running of operational BAU and delivering good customer outcomes. Your primary responsibilities will be to manage, organise and coordinate the day-to-day work of the Auto Ops team to deliver the highest standards of service for our customers and partners, in relation to our Auto products. You will ensure you have adequate oversight of team performance and act on any insight that can help improve how we do things with a continuous improvement mindset.

This position requires a keen eye for detail, ability to work to strict regulatory deadlines, and a strong team-orientated work ethic. In a fast-paced environment prone to constructive change, you’ll need to demonstrate an embracing attitude to this and provide a challenge mindset ensuring that you can deliver change through your team with clear communication and instruction in as seamless a way as possible. You’ll champion our approach to changing the landscape in the automotive finance world and hold a pivotal role in guiding the team that’s the face of Zopa to our automotive partners.

Working Hours:

Monday to Friday, 9:00-17:30, working one in four Saturdays with a day off in lieu for Saturday working.

This is a hybrid role, with one to two days a week in the office.


<div><b><span style="font-size:16px">Our Story</span></b></div><div><b><span style="font-size:16px"> </span></b></div><div><b><span style="font-size:16px">Hello there. We’re Zopa.</span></b></div><div><span style="font-size:16px"> </span></div><div><span style="font-size:16px">We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at </span><a href="http://zopa.com/" style="font-size:16px" class="postings-link">Zopa.com</a><span style="font-size:16px">! </span></div><div><br /></div><div><span style="font-size:16px">We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </span></div><div><br /></div><div><span style="font-size:16px">If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife</span></div><div><br /></div><div><b style="font-size:16px">The Role:</b></div><div><br /></div><div><span style="font-size:16px">In late 2017, we offered our first secured Auto loan, and since then, we have built and improved the product. Zopa has built a team that is delivering fantastic growth. We’re looking an experienced Team Leader for our Auto Ops team to help continue the growth of our Auto offering for both our customers and partners.</span></div><div><br /></div><div><span style="font-size:16px">As an </span><b><span style="font-size:16px">Auto Ops Team Leader</span></b><span style="font-size:16px"> at Zopa, you'll play a vital role in ensuring the smooth running of operational BAU and delivering good customer outcomes. Your primary responsibilities will be to manage, organise and coordinate the day-to-day work of the Auto Ops team to deliver the highest standards of service for our customers and partners, in relation to our Auto products. You will ensure you have adequate oversight of team performance and act on any insight that can help improve how we do things with a continuous improvement mindset.</span></div><div><br /></div><div><span style="font-size:16px">This position requires a keen eye for detail, ability to work to strict regulatory deadlines, and a strong team-orientated work ethic. In a fast-paced environment prone to constructive change, you’ll need to demonstrate an embracing attitude to this and provide a challenge mindset ensuring that you can deliver change through your team with clear communication and instruction in as seamless a way as possible. You’ll champion our approach to changing the landscape in the automotive finance world and hold a pivotal role in guiding the team that’s the face of Zopa to our automotive partners.</span></div><div><br /></div><div><b><span style="font-size:16px">Working Hours:</span></b></div><div><br /></div><div><span style="font-size:16px">Monday to Friday, 9:00-17:30, working one in four Saturdays with a day off in lieu for Saturday working.</span></div><div><br /></div><div><span style="font-size:16px">This is a hybrid role, with one to two days a week in the office.</span></div>

<li>Real time management of department resources to ensure internal compliance and quality KPIs are met. Including close monitoring of all queue levels, reporting risks and issues to Senior Management in a timely fashion</li><li>Appropriately respond to service level variations and match staff too demand whilst supporting with forecasting requirements as needed</li><li>Ensure that customer or stakeholder enquiries are dealt with in accordance with the performance and service standards of the business</li><li>Set the tone and culture of the team, that helps to foster a supportive environment, focussed on common goals with a high-performance mindset in line with company values</li><li>Monitor and drive individual and team performance against KPIs, utilising structured 1:1’s, feedback cycles, coaching methods and clear performance goal setting whilst setting specific and actionable objectives where performance falls short</li><li>Proactively report up-line any potential or actual operational risks in a timely and accurate fashion to the Head of Department</li><li>Utilise data to make informed decisions to drive continuous improvement of your department, seeking new opportunities for insight to help you, the team and our customers</li><li>Maintain appropriate department knowledge to support the team with escalations as well as deliver required training and onboarding support</li><li>Support broader operational goals and objectives through your owned set of initiatives with a focus on delivering positive, actionable updates that improve performance aligned to Zopa key results</li><li>Highlight areas for improvement through appropriate change forums and support with delivery and rollout in your area with clear comms</li>

<li>You will have operational experience in a customer focussed environment with team leadership experience </li><li>You’ll have a working knowledge of the FCA and its guidance to regulated firms</li><li>You are a team player with a drive to explore new ideas and ways of working in order to achieve greater levels of success</li><li>You possess outstanding attention to detail, with strong ethic of personal responsibility</li><li>You are an excellent problem-solver and have an ability to think creatively</li><li>You display great verbal and written communication skills as well as being proficient in Microsoft Word and Excel</li><li>You operate with a strong sense of urgency to deliver results</li><li>You have a strong awareness of risk and the importance of controls and escalation</li><li>You display terrific prioritisation skills to manage high process volume in parallel with projects</li><li>Ideally you will be proficient with Salesforce and have experience creating reports and dashboards for team oversight and queue management</li><li>Preferably you will have experience in a growing/scaling organisation with a track record of developing teams in ability and size</li><li>You will show a strong ability to manage internal and external stakeholder relationships</li><li>You will be experienced in conducting thorough and robust interviews for new hires</li>

Operations Team Leader - Car Finance (Hybrid)

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


With Zopa's ambitious growth plans, we’re looking for a commercially focused Product Leader to join our Credit Card tribe.  Owning the product P&L and the long-term growth agenda, this role will delicately balance the need to manage near-term financial outcomes with the need to invest for future growth through a series of larger product-based bets.

We’re currently the largest open market loan provider and aim to similarly scale our Credit Card by creating differential and innovative propositions to meet the needs of more customers.  

This is an opportunity to supercharge your career within a fast-scaling FinTech. If this challenge excites you, we'd love to hear from you!


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div><span style="font-size:16px">With Zopa's ambitious growth plans, we’re looking for a commercially focused Product Leader to join our Credit Card tribe.  Owning the product P&amp;L and the long-term growth agenda, this role will delicately balance the need to manage near-term financial outcomes with the need to invest for future growth through a series of larger product-based bets.</span></div><div><br /></div><div><span style="font-size:16px">We’re currently the largest open market loan provider and aim to similarly scale our Credit Card by creating differential and innovative propositions to meet the needs of more customers.  </span></div><div><br /></div><div><b style="font-size:16px">This is an opportunity to supercharge your career within a fast-scaling FinTech. If this challenge excites you, we'd love to hear from you!</b></div>

<li>This is a<b> high ownership </b>role with significant impact. You will own the commercial management of the product and collaborate closely with the credit and product analytics team to<b> drive sustainable and profitable growth. </b></li><li><b>Collaboration is at the heart of everything we do at Zopa</b>.  You will need to work closely with product managers, analysts, and our partnerships team to get to the right answer, while drawing on our best-in-class analytics, customer insights, and industry context to make sure the strategic product roadmap is always the best that it can be. </li><li>You will also be accountable for the day-to-day <b>operational effectiveness </b>and resilience of our Credit Card, owning the relationships with our suppliers Visa, Marqeta and TAG to ensure the needs of our customers are continually met.</li><li>Despite having a great team around you, you will need to be happy and able to get your hands dirty. This may involve building simple financial forecasts, validating commercial viability, facilitating/taking part in ideation sessions, collaborating with the wider business in improving the conduct or operational risk of the product or supporting the launch of a large new project.</li><li>You will be i<b>nfluential in setting the long-term direction</b> with the Credit Card product team and cross-functional tribe to deliver the change you need to grow our products. </li><li>You will need to be able to inspire these teams to deliver at their very best. This will require diverse leadership skills that can empathise with a variety of viewpoints and draw the best out of the individuals. </li>

<li>You have strong experience managing the P&amp;L (profit and loss) of a product, area or feature, carefully balancing both long and short-term outcomes.  Your analytical skills are highly developed, enabling you to balance commercial considerations with risk management effectively.</li><li>Your passion for data is evident – you understand that informed decisions stem from insights, whether from our data warehouse, research, or other sources. You excel at synthesising this information to create compelling commercial business cases.</li><li>You’ve previously been accountable for managing key partners and/or suppliers and enjoy building long-term strategic partnerships that drive value for all parties.</li><li>As an experienced leader, you are enthusiastic about the journey we’re on. You aim to make a significant impact, showcasing the products you’ve built and their successes. Even if you haven’t developed a product from scratch, you can highlight the metrics you’ve significantly improved for previous products.</li><li>You’re eager to collaborate as part of a cross-functional team to achieve your shared goal. You consider product managers, engineers, designers, analysts, and other key stakeholders as your essential teammates.</li><li>Delivering high-quality work at pace is second nature to you. You thrive in fast-paced environments and your ability to manage a diverse range of stakeholders is exceptional, fostering collaboration and alignment across the board.</li>

Associate Director of Commercial - Credit Cards

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


Zopa are looking for a highly motivated, people driven Customer Operations Manager to support the scale of our department with high focus on delivering impactful change and supporting wider business objectives. You will be customer centric, possess strong communication and leadership skills whilst able to show an agile style to work and ability to think on your feet. You’ll display a real sense of ownership for your area, developing a team that strives for the best customer outcomes and consistently searches for and delivers meaningful improvement in line with Zopa’s vision.
 
As a Customer Operations Manager at Zopa, you will oversee the day-to-day operation of our Operational Support/Customer Service teams, ensuring the department is delivering exceptional customer experience, supporting across our broad range of products, maximising productivity, and executing Zopa’s policies and procedures with the upmost integrity. You should consider how to implement Zopa’s values within everything that you do and ensure and champion best ways of working. 
 
Furthermore, you will create positive, forward-thinking culture within the team, and this should be at the forefront of your mind. You’ll be expected to work towards common goals by inheriting our business objectives as your blueprint towards your short-, medium-, and long-term planning. This will require close collaboration with numerous stakeholders and your engagement and management of these relationships will help deliver success for our customers and the business.


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div><span style="font-size:16px">Zopa are looking for a highly motivated, people driven </span><b style="font-size:16px">Customer Operations Manager</b><span style="font-size:16px"> to support the scale of our department with high focus on delivering impactful change and supporting wider business objectives. You will be customer centric, possess strong communication and leadership skills whilst able to show an agile style to work and ability to think on your feet. You’ll display a real sense of ownership for your area, developing a team that strives for the best customer outcomes and consistently searches for and delivers meaningful improvement in line with Zopa’s vision.</span></div><div><span style="font-size:16px"> </span></div><div><span style="font-size:16px">As a Customer Operations Manager</span><b style="font-size:16px"> </b><span style="font-size:16px">at Zopa, you will oversee the day-to-day operation of our Operational Support/Customer Service teams, ensuring the department is delivering exceptional customer experience, supporting across our broad range of products, maximising productivity, and executing Zopa’s policies and procedures with the upmost integrity. You should consider how to implement Zopa’s values within everything that you do and ensure and champion best ways of working. </span></div><div><span style="font-size:16px"> </span></div><div><span style="font-size:16px">Furthermore, you will create positive, forward-thinking culture within the team, and this should be at the forefront of your mind. You’ll be expected to work towards common goals by inheriting our business objectives as your blueprint towards your short-, medium-, and long-term planning. This will require close collaboration with numerous stakeholders and your engagement and management of these relationships will help deliver success for our customers and the business.</span></div>

<li>Effectively deploy Zopa’s people management strategies across the department. Paying particular attention to events such as Zopa’s Culture Amp</li><li>Line manage Team Leaders, overseeing both their individual and teams’ performance</li><li>Ensure the department is successfully operating within Regulatory and Business SLA’s</li><li>Manage the day-to-day operation and associated performance metrics</li><li>Identify poor customer outcomes from Complaints RCA, QC reporting, CSAT and Risk Events to ensure plans are created and executed to push for continuous improvements, eradicating poor customer journeys</li><li>Case management decision making - accountable to make final decisions on individual case escalations</li><li>Work with the Senior Operations Manager to Identify and deliver continuous process improvements across departments area of jurisdiction</li><li>Accountable for all agents process adherence. Working closely with QC managers, identifying potential concerns and owning actions for improvement to ensure that the department achieves its quality performance targets</li><li>Accountable for all agents achieving their performance objectives</li><li>In conjunction with the RTA, provide strong Resource Management, focusing on the performances of metrics such as agent schedule adherence, monitoring Shrinkage (Both external and internal) and ensuring all KPI’s are maximised</li><li>Assist the Senior Operation Manager with change management. Attending change management meetings where required and following the changes from creation through to execution</li><li>Recruit, train, and develop a high-performing team of customer focussed professionals</li><li>Provide ongoing coaching and feedback to team members to enhance their skills and capabilities, ensuring your direct reports are doing the same</li><li>Serve as a primary point of contact for internal stakeholders, including senior management, risk management, and business units regarding department matters</li>

<li>You have experience in management, with a focus on customer service within the financial services industry</li><li>You can display an ability to work under pressure in a fast-paced environment while maintaining attention to detail and quality standards</li><li>You have demonstrated problem-solving abilities and a track record of driving process improvements</li><li>You possess excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels</li><li>You can operate with a strong sense of urgency to deliver results</li><li>You show a strong awareness of risk and the importance of controls and escalation</li><li>You have an analytical mindset with proficiency in data analysis and reporting tools</li><li>You can demonstrate a strong understanding of the regulatory requirements and industry best practices related to our business (e.g., FCA, DISP rules)</li>

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


The Interim Risk & Controls Senior Manager will work with the Finance Director and Heads of each Finance function to maintain and manage robust control frameworks over all aspects of internal and external reporting. The role will cover the whole of Finance (Financial Control, Management Reporting, Financial Reporting, Regulatory Reporting, Financial Planning and Budgeting, Tax Reporting, Treasury and Legal).  


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div>The Interim Risk &amp; Controls Senior Manager will work with the Finance Director and Heads of each Finance function to maintain and manage robust control frameworks over all aspects of internal and external reporting. The role will cover the whole of Finance (Financial Control, Management Reporting, Financial Reporting, Regulatory Reporting, Financial Planning and Budgeting, Tax Reporting, Treasury and Legal).  </div>

<li>Maintain and manage the internal control frameworks as well as the design, implementation, and operating effectiveness of key controls across Finance &amp; Legal (Financial Control, Management Reporting, Financial Reporting, Regulatory Reporting, Financial Planning and Budgeting, Tax Reporting, Treasury and Legal).</li><li>Continuous monitoring of the key Finance &amp; Legal processes, delivering efficiencies and control automations where possible.  </li><li>Ensure Finance functions comply with Zopa Operational Risk Policy and Model Risk Policy.</li><li>Liaise and work closely with Zopa 1st line Risk and Compliance to manage risk events and change initiatives.</li><li>Periodic review of Risk &amp; Control Self-Assessment (RCSA) across Finance &amp; Legal function</li><li>Review and testing of Finance End User Computing (EUCs).</li><li>Educate and support teams in appropriate execution of internal controls and ensuring that controls and actions are appropriately evidenced and reviewed.</li><li>Work closely with the first and second lines of defence and internal/external auditors as part of periodic reviews and audits.</li><li>Prepare and present reports to senior management and Board committees.</li>

<li>You're ideally a qualified accountant with demonstratable experience in external/internal audit, risk or compliance</li><li>Have a proven track record in assessing the design, implementation, and operating effectiveness of internal controls.</li><li>Are highly organised, effective at stakeholder management, project management and can manage conflicting priorities.</li><li>You're resilient under pressure, embrace change and can operate in a fast-paced environment.</li><li>Energetic, motivated, and have a passion for excellence and innovation in pursuit of success.</li><li>You may have experience of working within the US SOX control environment, but this is not essential.</li><li>An understanding of bank regulatory (PRA/FCA) reporting and compliance requirements is preferred.</li>

Senior Finance Risk & Controls Manager (12 month FTC)

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


Our analysts are a mix of creative problem solvers and number whizzes with a passion for translating numbers into business opportunities and delivering insights to drive decision-making. They're also strong communicators with the ability to story-tell with data to both technical and non-technical stakeholders alike.  They are deeply embedded into the business and will interact with individuals at all levels of the business from Managers to our leadership team.

Team mission: At Zopa, we are dedicated to revolutionizing our workforce management processes to ensure efficiency and effectiveness across all operations. Our centralised team is passionate about continuous learning and innovation, staying at the forefront of best practices in workforce management.

 This role is pivotal in helping us achieve our business goals, offering a significant opportunity for career-defining impact. We seek an individual who values autonomy and ownership in their work. You will be responsible for the development and maintenance of our forecasting models and contact centre staffing plans, which are crucial for optimising operational costs and driving business efficiency.


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div><span style="font-size:16px">Our analysts are a mix of creative problem solvers and number whizzes with a passion for translating numbers into business opportunities and delivering insights to drive decision-making. They're also strong communicators with the ability to story-tell with data to both technical and non-technical stakeholders alike.  They are deeply embedded into the business and will interact with individuals at all levels of the business from Managers to our leadership team.</span></div><div><br /></div><div><b style="font-size:16px">Team mission:</b><span style="font-size:16px"> At Zopa, we are dedicated to revolutionizing our workforce management processes to ensure efficiency and effectiveness across all operations. Our centralised team is passionate about continuous learning and innovation, staying at the forefront of best practices in workforce management.</span></div><div><br /></div><div><span style="font-size:16px"> This role is pivotal in helping us achieve our business goals, offering a significant opportunity for career-defining impact. We seek an individual who values autonomy and ownership in their work. You will be responsible for the development and maintenance of our forecasting models and contact centre staffing plans, which are crucial for optimising operational costs and driving business efficiency.</span></div>

<li>Maintain and create a variety of forecasts (inbound, chat and outbound) and capacity plan models leveraging SQL and with Microsoft Excel as well as propensity to call models.</li><li>Being comfortable working with large datasets and being able to gather data requirements</li><li>Help develop new models and forecasts with an emphasis on governance and documentation to enhance scalability and mitigate risk </li><li>Analyse historical data and trends to forecast workforce demand accurately, while regularly reviewing and improving forecast accuracy through audits and corrective actions.</li><li>Facilitate real-time support by developing tools that offer optimisation opportunities</li><li>Provide meaningful insight and recommendations that drive operational efficiency</li><li>Develop and maintain performance metrics and dashboards to track and report on key forecasting and staffing indicators.</li>

<li>Proven experience in data analytics ideally within a contact centre but not mandatory </li><li>Strong proficiency in Microsoft Excel, &amp; SQL including advanced formula creation, data manipulation, and macro development.</li><li>Solid analytical and problem-solving skills, with the ability to translate complex data into actionable insights.</li><li>Excellent attention to detail and strong organisational skills, with the ability to manage multiple priorities and meet deadlines.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and present findings to stakeholders at various levels of the organization.</li><li>Continuous improvement mindset, with a passion for staying updated on industry trends and emerging technologies.</li>

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


The 1st Line of Defence (1LOD) Risk Function are responsible for managing risks across the organisation, working closely with cross-business stakeholders and adopting the bank’s risk framework to embed effective and efficient risk management into everything we do. 
 
We are looking for a Risk Manager to partner with our Lending Product areas (these range from POS, Credit Cards, UPL’s to Auto) to identify, assess and manage operational risks. The role is an exciting opportunity for a risk professional motivated by driving change and contributing to delivering responsible growth and a truly customer centric experience.   


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div><span style="font-size:10.5pt">The 1</span><span style="font-size:6pt">st</span><span style="font-size:10.5pt"> Line of Defence (1LOD) Risk Function are responsible for managing risks across the organisation, working closely with cross-business stakeholders and adopting the bank’s risk framework to embed effective and efficient risk management into everything we do. </span></div><div><span style="font-size:10.5pt"> </span></div><div><span style="font-size:10.5pt">We are looking for a Risk Manager to partner with our Lending Product areas (these range from POS, Credit Cards, UPL’s to Auto) to identify, assess and manage operational risks. The role is an exciting opportunity for a risk professional motivated by driving change and contributing to delivering responsible growth and a truly customer centric experience.   </span></div>

<li>You'll report into the Senior Manager - Lending and work closely with stakeholders across the three lines of defence to ensure Zopa operates within risk appetite, through the application of commensurate mitigating controls. </li><li>Be able to identify areas of risk and have a strong knowledge of operational risks and controls. </li><li>Lead in defining solutions in response to risks which are i) smart and proportionate, iii) sustainable (e.g. Automated controls over manual interventions) and iv) considered (i.e. not just plugging the gap but thinking more holistically about the issue and what we need, to improve the risk environment) </li><li>Be able to manage interdependencies in order to support in the delivery of agreed solutions, change initiatives in a timely and high-quality way. </li><li>Ensure that MI and reporting is delivered in a timely manner, enabling accountable individuals to make informed, risk-based decisions.    </li>

<li>You'll be an experienced risk professional with a strong understanding of retail banking environment and a passion for supporting teams to deliver better customer outcomes. </li><li>Proven track record of experience of managing operational risk (ideally in the first line) in a consultancy, fintech or specifically within the financial services sector.  </li><li>Good awareness of the regulatory framework in which Zopa operates and driven to self-educate and learn about the evolving open banking regulatory landscape. </li><li>You'll be able to lead stakeholders to identify areas of risk, support in the delivery of change across the business and look for ways to improve our existing risk-based practices.  </li><li>You should be technical, outcome orientated, and be able to apply the risk framework to propose optimal outcomes for customers and the bank.  </li><li>A strong communicator who can articulate issues clearly, flagging trade-offs and solutions in order to gain buy in to your proposals. </li><li>Passionate about improving the risk environment and general ways of working across the teams you support. </li><li>Act as a source of knowledge and point of contact for business colleagues in your area such as second line risk and first line counterparts. </li><li>Guide first line teams in completing comprehensive risk assessments and promoting a risk-aware culture across the business.  </li>

<li>Practical working knowledge ofregulations surrounding lending products </li><li>Experience of change projects involving automated and tech solutions. </li>

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


The engineering challenge

Our Software Engineers don't just write code, they solve real financial problems for millions of customers. You'll work on distributed systems processing thousands of transactions daily, build resilient services that handle people's money, and create experiences that make traditionally complex financial products feel simple.


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div><b>The engineering challenge</b></div><div><br /></div><div>Our Software Engineers don't just write code, they solve real financial problems for millions of customers. You'll work on distributed systems processing thousands of transactions daily, build resilient services that handle people's money, and create experiences that make traditionally complex financial products feel simple.</div>

<li>You will focus on shipping great products, not just writing superb code</li><li>Design and build modern, reliable, scalable microservices</li><li>Own your services end-to-end, from conception to production monitoring</li><li>Collaborate directly with product, design and data experts to shape solutions</li>

<li>You'll work with Kotlin, Kafka, Kubernetes, Docker, AWS Aurora Postgres, and other modern technologies. If you haven't worked with all of these, we value skilled engineers with a willingness to learn.</li><li>A product-focused engineering mindset</li><li>Experience building distributed systems at scale</li><li>Test-driven development practices</li><li>Comfort operating in uncertainty and rapid change</li><li>Collaborative problem-solving skills</li>

<li>Customer impact over unnecessary complexity</li><li>Team success over individual heroics</li><li>Operational ownership, not just feature delivery</li><li>Continuous improvement through honest feedback</li>

<li>Experience with fintech or banking is a plus, but we value problem-solvers from all backgrounds</li>

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife 


The role:
 
At Zopa, our Software Engineering Managers play a key role in the success of our business and the effectiveness of our Engineers. They are passionate about developing people and nurturing them as engineers to build great things and progress their own personal development. You will manage a team of engineers building the platforms and systems that power compelling products for our customers. 

As a manager, you will be responsible for ensuring your team are engaged and performing as effectively as possible. To do this you will collaborate with Product and other stakeholders as part of strategic planning; as well as have a good heads-up view of the challenges coming and be responsible for capacity planning, performance management and community building to maximize our ability to meet them. You will drive quality across all stages of the SDLC to ensure quality is central to building software and partner with Delivery to champion our Agile ways of working. 

The team:
Excitingly, we are growing across several product-engineering tribes at Zopa which means we need Engineering Managers across multiple teams. You could be joining our Current Account, Mobile Engineering, Product Enablement or Operation Efficiency teams to take Zopa products and Engineering to the next level. As we move through the interview process we will ensure you meet a range of Zopians from different teams and assess which team you would have the most impact in. 

Regardless of team, our Engineering Managers work in a hybrid manner so this role will be coming into our London Bridge office 2 days a week.


<div><b style="font-size:18px">Our Story</b></div><div><span style="font-size:18px"> </span></div><div><b style="font-size:18px">Hello there. We’re Zopa.</b></div><div> </div><div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>! </div><div><br /></div><div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. </div><div><br /></div><div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife </div><div><br /></div><div><b>The role:</b></div><div> </div><div>At Zopa, our Software Engineering Managers play a key role in the success of our business and the effectiveness of our Engineers. They are passionate about developing people and nurturing them as engineers to build great things and progress their own personal development. You will manage a team of engineers building the platforms and systems that power compelling products for our customers. </div><div><br /></div><div>As a manager, you will be responsible for ensuring your team are engaged and performing as effectively as possible. To do this you will collaborate with Product and other stakeholders as part of strategic planning; as well as have a good heads-up view of the challenges coming and be responsible for capacity planning, performance management and community building to maximize our ability to meet them. You will drive quality across all stages of the SDLC to ensure quality is central to building software and partner with Delivery to champion our Agile ways of working. </div><div><br /></div><div><b>The team:</b></div><div>Excitingly, we are growing across several product-engineering tribes at Zopa which means we need Engineering Managers across multiple teams. You could be joining our Current Account, Mobile Engineering, Product Enablement or Operation Efficiency teams to take Zopa products and Engineering to the next level. As we move through the interview process we will ensure you meet a range of Zopians from different teams and assess which team you would have the most impact in. </div><div><br /></div><div>Regardless of team, our Engineering Managers work in a hybrid manner so this role will be coming into our London Bridge office 2 days a week.</div>

<li>Passionate about creating impact through empowering others and believe in supportive and humble leadership.</li><li>Self-driven, ambitious and results focused. You chart a path for others rather than follow one.</li><li>Passionate about technology and using it as a tool to provide great customer experiences.</li><li>Consider quality as a first class concern and have a proven background in improving quality in previous roles.</li><li>Experienced building, running and supporting complex systems in production.</li><li>Proven people management skills and are experienced in supporting Software Engineers’ personal and career development. </li><li>Enjoy owning and solving problems. You can create structure out of ambiguity, think about problems holistically and can drive an agenda while juggling multiple demands.</li><li>You are empathetic with strong relationship building skills and can communicate clearly and succinctly across a broad range of stakeholders throughout the software development process, managing expectations as you go.</li>

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